6 Best Web Hosts for Amazing Technical Support + Customer Service
Bad customer support leaves you confused, angry, and losing money.
It’ probably the #1 most important thing for web hosting.
Unless you’re a web developer or IT pro, you’re going to run into issues with your web hosting.
It’s a fact of life, like death and taxes.
So who can you trust to get stellar customer support? We’ve searched high and low for the best and brought them to you here.
1. SiteGround – The #1 Best Support Host
SiteGround absolutely knocks it out of the park with their customer support.
They’re fast, polite, and go above and beyond to support you.
This website is hosted on SiteGround because they’re simply amazing.
I can’t tell you the number of times I’ve had bonehead issues and they’ve helped me right away.
In fact, their customer support times are the best in the business.
My own testing shows that they reply in under one minute on live chat, and under ten minutes when you post a ticket.
Now this is just my own testing for now, but many will say the same.
If you just want the overall best host for customer support – go with SiteGround. I mean it.
PC Mag said this about SiteGround: “you pay a bit more for a bit less in the way of technical features, but the solid security, customer service, and tutorials make this Web host extremely friendly for small businesses and new webmasters.”
One of the greatest benefits of the WP Engine platform is their built-in backup and malware scan services. Since this is included within your domain hosting service, you can save tons of money every month.
WP Engine is known for providing some of the fastest domain hosting on the market. Many consumers have cited site speeds scoring up to 100% uptime after migrating to the company’s servers. Additionally, the easy migration process makes it simple to rehost your website on the WP Engine domain, no matter what website building software you’re using.
Customer support also shines at WP Engine. For those using WordPress to build sites, the WP Engine staff is particularly well versed in troubleshooting issues on the popular site building platform. Customer reviews have cited the passion of the domain hosting company, saying that they felt appreciated, and that their issues were a top priority.
Perhaps the best features of WP Engine as a hosting provider, however, is the excellent staging site feature. With this feature, you can easily run your site as if it is online before publishing, allowing you to check for bugs, and other important potential issues.
Review publications are keen on WP Engine as well. Qualities such as unlimited data transfers, daily backups, malware scanning, and their site staging all combine to make WP Engine a popular platform.
3. Rackspace – The Original for Stellar Support
Does your company attract tons of traffic to its websites every day? If so, Rackspace is a powerful hosting solution that will save you time and money. Known for providing servers that are expertly tuned to handle high volumes of traffic, Rackspace can handle big spikes in traffic, and ensure you don’t experience slowdown during opportune business moments.
Users who have media-heavy sites will also find a lot to love about Rackspace. Thanks to fast loading times and great storage capabilities, you can easily host sites that feature multiple videos and other asset-heavy features, without slowing down your loading speeds.
Customers will appreciate the varied amount of support features Rackspace provides. Firstly, the Rackspace Tools app allows you to keep track of server data from anywhere at any time. If you need to check how your traffic is doing on a particular day, but you’re away from the office, simply launch Rackspace Tools on your smartphone or other mobile device to get an in-depth report.
Tech support for Rackspace takes proactive protection and customer service to the next level. According to PC Mag, the reviewer received a check up call from a brand representative within an hour of setting up his cloud. If you want a service that is available 24/7 to solve any pressing issues, Rackspace provides a great investment.
4. Pagely – An Underdog that Loves their Customers
One of the most consistently high-praised hosting sites on this list, Pagely is currently the rockstar of the hosting world. Known for blisteringly fast loading speeds, and site performance that rarely falters, Pagely provides a web experience that ensures your customers can interact with your brand seamlessly.
Pagely’s tech support team is one of the many reasons it has been dominating the web hosting market. With a full support staff of licensed engineers, you are sure to be given a solution to even your most frustrating troubleshooting issues. Finally, their support staff is friendly, and available around the clock, guaranteeing smooth operations on your company’s website.
Security features at Pagely are state-of-the-art. If you constantly worry about the security functionality of your web host, you can rest easy after rehosting your site on Pagely’s servers. Automation plays a big role in site security at Pagely, allowing your site to automatically update to new security standards. Their cyber security settings are tuned to be proactive about threats to your sites, and will keep your brand out of harm’s way.
According to PC Mag, Pagely “has a deep set of features that let it compete with the big boys in the managed WordPress hosting space.” Try out the site if you want a secure, fast, and visually satisfying web hosting experience.
5. InMotion Hosting – 100% US-based Support Team
Customer service is often put up front and center in InMotion’s marketing, and for good reason. With a 100% US-located customer service team, you can rest assured that you can easily communicate your issues to the professionals at InMotion. Thanks to the wide variety of support options, including chat, email, phone, and other support functions, you can get in touch immediately from anywhere in the world.
InMotion has proven that the uptime rates they provide to sites that rehost on their servers is desirable. Industry standard uptimes of 99.9% are consistently reached, and they have completely avoided any major meltdowns, as some other hosting site companies have in the recent past.
Review sites enjoy pointing out the many free tools InMotion provides to their clients, as well as their excellent customer service options. In fact, PC Mag chose InMotion as their top choice for managed WordPress hosting.
6. A2 Hosting – Super Fast Hosting and Support
Providing high-end packages for power users, A2 Hosting is a great choice for users looking for premium hosting services. A2 offers auto-server configuration services, which allow WordPress pages to load up to 6 times faster. Additionally, you get access to unique WordPress login URLs, and automatic A2 optimized updates. To finalize the benefits they offer to WordPress users, A2 allows users to access ReCaptcha technology on their WordPress login pages.
A2 Hosting has been rated as one of the top sites for providing up-to-date transparency options about uptime statistics and rates. Consistently, the company has provided standard uptime rates of 100% to their customers after they rehost their site on the company’s servers.
Security for users is another top priority of the A2 Hosting team. With server rewind backups and free HackScan services, you are guaranteed not only secure domains, but money saved on otherwise expensive security and anti-hacking services.
Finally, A2 Hosting is dedicated to customer service initiatives. In fact, the BBB gave the company an A+ rating in customer service. When your company has only four registered customer complaints in a three-year period, you know you’re doing customer service right. A2 frequently offers customer surveys to keep their support practices progressive.
Anyone of these amazing hosting site choices will completely revolutionize your business practices. While small businesses may function fine with basic WordPress packages, businesses of any size will greatly benefit from upped loading speeds, better security, and 24/7 customer support options.
Want more reading? Check out our A2 Hosting vs SiteGround post to read which of the two we think is better.