What is WP Engine?

WP Engine is a premium managed WordPress hosting company based in Austin, TX. Founded in 2010, WP Engine was among the first web hosting companies to offer managed WordPress hosting. Since their rise to prominence, many of the longer standing big names in hosting have begun to offer managed hosting plans as well. A privately held company, WP Engine hosts over 40,000 websites, many of which are large brands. CEO Heather Brunner, who assumed the role in 2013, is one of the most prominent women in the tech world.

How Good is WP Engine?

If your site makes or is meant to make you money, WP Engine is among the best choices for your web hosting needs. Their completely managed WordPress hosting means that your site will stay completely up to date with security features, plugins, and storage needs. But with their most basic plan starting at $29.99/month, this is not a hosting company for amateurs. We recommend WP Engine for serious webmasters whose sites generate considerable traffic and considerable cash. For the novice webmaster looking to set up a simple site, there are plenty of budget hosts that cost a fraction of the price and will give you everything you need.

WP Engine Reviews
4.4 / 5 Reviewer
{{ reviewsOverall }} / 5 Users (1 vote)
Pros
  1. Fast Transfer Speed
  2. Lots of features for WordPress
  3. Fast Transfer Speed
  4. Unlimited Data Transfer
  5. Automatic Daily Backups
  6. Premium, high quality hosting and service
  7. U.S.-based company and support
Cons
  1. Limited Storage
  2. More Expensive Than Most
  3. Will Not Sell You a Domain Name
  4. Email must be hosted through DNS not on WP Engine
Summary
For VIP treatment of the managed WordPress hosting variety, WP Engine is a great fit. You'll get daily backups, unlimited data transfers, seriously thorough malware scanning, and automatic updates across WordPress. All plans are Linux-based, so search elsewhere for Windows-based hosting. But for a premium price tag, the data caps and storage limitations may be a big turn off.
Support4.5
Speed4.5
Features4.5
Value4
Transparency4.5
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Our Official WP Engine Hosting Review

If managed WordPress hosting is what you’re after, WP Engine should be one of the first hosts you investigate. And for good reason! They basically invented managed WordPress hosting, and their impressive portfolio of clients speaks volumes. WP Engine has much to offer webmasters planning on scaling and monetizing their sites, but that doesn’t mean it’s the right fit for everyone with big dreams for their blog. WP Engine is pricey, and the trade off for automated updates and security are some serious limitations when it comes to bandwidth, storage, and support.

Best Features of WP Engine Managed WordPress Hosting

In many ways, WP Engine has set the industry standards for managed WordPress hosting. Here is why many big brands pay big bucks to host with WP Engine.

Enterprise Grade Security

WP Engine hosts enterprise-grade security, and it’s some of the best out there. Especially for large brands with a lot of eyes on them, the threat of being hacked is worthy of serious attention. In this field, WP Engine truly delivers. They have 256-bit AES security protocols that will encrypt your data before it makes the transfer. They keep file system roots segregated, and they have configured their system to block malicious requests on the front end before they ever reach the back end. Since they are built for WordPress, they know all the weak points of WordPress and have covered them adequately. They automatically run updates for WordPress and all plugins so that, as fixes are made to improve security, your site will be safer sooner.

Blazing Speed

WP Engine is, as might be guessed by their name, built around WordPress and only WordPress. Their entire infrastructure is optimized to run on WordPress, which delivers excellent speeds. Plus, with automated updates for WordPress and all your plugins, you’ll always be running the latest, fastest versions of everything. They also offer a free special tool to help you test the speed of your WordPress site, with added suggestions for how you might achieve even faster page load times. Check out their WordPress Speed Test, which you can use for any WordPress site, not just ones hosted with WP Engine.

If you’re interested in WordPress optimization and fast speeds, but aren’t sold on managed hosting services, we recommend A2 Hosting. You can choose to have a specially optimized WordPress program pre-installed, and these guys offer the fastest page load times in the industry.

Unlimited Data Transfers

WP Engine offers unlimited data transfers on all of their plans. “Unlimited” is a term tossed about quite liberally by web hosts, but it’s really only as good as the infrastructure that supports it. “Unlimited” data from an overloaded server may never cap out if only because it can only deliver so much at any given time. WP Engine, however, has the equipment to truly back up this promise.

Worry-free, Automatic Daily Backups

WP Engine will perform an automatic backup for each website you host with them every single day. These backups are free to restore and give you the option of restoring specific files only. If your site is hacked, the support team will handle everything, getting your site back to normal with minimal stress on your part. If there is an area of customer service that WP Engine truly excels in, it is this one. Customers desiring complete piece of mind about the safety of their data may find that WP Engine is a perfect fit in this sense.

Love WordPress? Then You’ll Love WP Engine.

WP Engine has mixed reviews all over the web, but there is a prevailing theme among those who sing their praises from the rooftops. WordPress fanatics are, by and large, also WP Engine fanatics. Being a managed WordPress hosting company entirely built around the world’s most popular CMS, this makes a lot of sense. The partnership between the host and the CMS is a strong one; you better believe they never miss a WordPress conference and are on the cutting edge of every new development. Webmasters who truly know how to get the most out of WordPress would do well in choosing WP Engine.

Downsides of WPEngine Hosting

No host is right for everyone, but this may be doubly true of WP Engine. They may be one of the best in their specific niche, but there are plenty reasons that the vast majority of webmasters should steer clear. Read on to determine if WP Engine is truly right for your site.

Premium Price Tag; Lack of Widely Available Features

WP Engine’s most basic shared hosting plan costs $29/month and only includes one domain that you’ll have to buy elsewhere. You won’t get any email addresses attached to your domain. You will only be given 10GB of storage. Your support options are severely limited by time windows and medium. And your site can only sustain 25k visits each month. All of these features we will expand upon below, but the central issue is this: Most of the features listed here that WP Engine lacks or limits come standard with other hosts, at a fraction of the price.

For example, Dreamhost, typically considered one of the more expensive hosting options available at $7.95/month, offers unlimited and well managed solutions in every feature where WP Engine falls short. You could even get your own dedicated server with 1&1 Hosting for just $5 more per month than what you’d pay at WP Engine.

This is not to say that WP Engine isn’t worth the premium price tag if you prioritize scalability, security, and piece of mind about your data. But these features are more specific than most webmasters typically need. WP Engine isn’t overpriced, but many customers can find a host better suited to their needs without shelling out so much money.

Limited Storage & Visitors

WP Engine’s personal plan only includes 10GB of storage and 25k visitors every month. To be fair, this is relatively large for any one site, especially compared with what other boutique web hosts offer on their most basic plans. But if you want to compare, GoDaddy’s managed WordPress hosting plan offers the exact same storage and visit limitations for only $3.95/month.

No Live Chat Support, No 24/7 Support for Basic Plans

WP Engine’s managed hosting promises that when you get a support rep on the phone, they are generally incredibly knowledgeable and helpful. And this is true in most customers’ experiences. But getting a hold of the support team proves a bit more difficult. For those on the most basic plan, support tickets and phone support do not receive 24 hour attention, binding you to calling during business hours. The lack of a live chat support feature is also a bit irritating, as that is the industry standard nowadays and is also most peoples’ preferred medium for quick questions.

Will Not Sell You a Domain Name

Domain names are generally cheaper bought separately from a hosting plan anyways. But for those who want to bundle these transactions, WP Engine will not sell you a domain name.

No Email

This is something of an anomaly among web hosting companies. Most include at least a handful of free email addresses with your domain and hosting package, but WP Engine forgoes this service entirely. Instead, they recommend setting up Google Mail accounts tied with your domain. This is something that many companies do regardless, but that doesn’t mean everyone wants their email tied to the Google Giant, or that everyone is happy to pay extra for something that usually comes standard.

I spoke with their live chat sales team to verify and clear up this issue, since it’s different from other hosting providers. Summary of chat:

wp engine support

Me: Do you plans include email hosting?

Support: Unfortunately not. So that we can offer a focused product, we only host WordPress websites. We recommend using a vendor like Google Apps for Business for your email. This will have the added bonus of diversifying your hosts so that if one is experiencing issues, your entire operation is not compromised.

Me: And so email hosting would be set up wherever the domain is set up if I have Gmail?

Support: Correct

Me: I currently use SiteGround for hosting, Gmail for email, and Namecheap for domain management
So I would connect Gmail MX records with Namecheap instead of through WP Engine, is that correct?

Support: Okay, cool. Yes that’s correct! 🙂 Why are you looking to switch from SiteGround?

Me: Just looking for some overall speed and security improvements.

Support: Gotcha. Well, you’re in the right place. Because SiteGround is a general hosting provider, the space on the hardware they lease out to you has to be a blank slate to accommodate many different CMSs.

Since we only focus on WordPress, the servers we use (AWS & Google) have our proprietary platform that sits on top of them. That platform consists of security tools and performance tools designed specifically for WP sites.

Support SummaryWP Engine was super fast to respond on this sales live chat. I feel like I can ask any questions and they would answer them. This shows great service. If my memory serves me correctly, though, their sales team responses are faster that tech support, but that needs to be confirmed.

Bottom Line

WP Engine is the master of their field for good reason. They have blazing speeds, top-notch security, and if you don’t mind waiting a few hours for support, then you’ll find that their support is even top-notch. In fact, every single time that you get a representative on the line, they will bend over backward to help you.

But they are by no means right for everyone, and this is especially true for novice webmasters looking to set up a simple site. All the bells and whistles that come with their managed WordPress hosting services are top-notch to be sure, but they are outside the usual realm of necessities for most average sites. Plenty of cheaper hosts offer something closer to a one-size-fits-most plan. Following in the path of WP Engine, a lot of the big names also offer managed WordPress hosting. Check out HostGator, for instance, if you’re okay with a more abbreviated level of service for a much cheaper price.

 

WP Engine Discounts and Coupons

WP Engine will often offer seasonal discounts and bonuses. As a trusted partner, we get access to additional discounts we can pass on to you!

Get 20% off WP Engine Hosting

We’ve partnered with WP Engine to bring you an exclusive 20% off discount for annual WP Engine plans. This partnership is exclusive to WhatsTheHost and WP Engine.

WP Engine Questions and Answers

You need a hosting site that will support you.  These FAQs for WP Engine should satisfy anyone looking for answers about finding a hosting site.

What’s the history of WP Engine?
In 2010, serial entrepreneur Jason Cohen founded WP Engine.  They are a United States based company.  Their headquarters reside in Austin, TX, and have other offices throughout Texas, San Francisco, and London.
How does WP Engine optimize hosting WordPress sites?
WP Engine uses a proprietary front-end system that works well with WordPress.  It protects websites from hackers, reduces server loads, and handles traffic spikes with ease.  The caching software for WP is called EverCache, and it was designed specifically with WordPress in mind.
What unique features set WP Engine apart from other hosting sites?

WP Engine has plenty of unique features.  The Staging Area is their focus, and it allows users to create new development environments to test out new themes, plugins or other changes before releasing it on your website.  Their one-click restore points provide easy navigation for visitors.  The unlimited data transfers allow you to use as much data as you need.  The CDN and proprietary caching technology, firewall, and malware scanner work hard to protect your website.

You can manage your WordPress updates, and create daily backups to protect your work.

Where are the data centers located?
WP Engine has data centers located throughout the world.  They have locations in the United States, United Kingdom, and Japan.  No matter where you are in the world, you can find a data center near your location.
Can WP Engine transfer a WordPress website?
WP Engine will transfer a WordPress website.  The website migration does come with a one-time fee for the service.
What benefits will I receive for using WP Engine to host a WordPress site?
WP Engine offers a lot of benefits for those wanting to use them for their hosting site.  They have a WordPress optimized hosting architecture to handle the most active websites.  They offer “top-shelf” hardware you won’t find with other hosting sites.  There are several unique features that can make WordPress sites easy, and hassle-free.  Their support team are experts with WordPress, and can help you with any questions you have about anything on your WordPress website.  You will also get automatic updates and backups when you use WP Engine.
Can I get an SSL certificate through WP Engine?
EP Engine allows their subscribers to purchase SSL certificates for an additional fee.  You won’t have to find an SSL certificate through another hosting site.
How good is the support for WP Engine?
WP Engine prides themselves on their customer service.  They use a ticketing support system for inquiries regarding minor issues.  For those who need help fixing other issues, there is a live chat option that connects you with a representative.  The live chat is available every day from 8AM to 8PM CST.  There is phone support for every plan, except for the first tier.  Every representative is an expert on handling any WordPress issues.
Does WP Engine offer a money-back guarantee?
Yes, they do.  When you sign up, you will get a 60 day no-risk, money-back guarantee if you’re not satisfied with the service.  It is not detailed on the terms and conditions, but it is stated on their website.  The money-back guarantee is only available to hosting fees only.  If you have any domain purchases or another add-on service, you will not receive a refund on those purchases.
Is there an uptime guarantee with WP Engine?
Yes, they do.  They have a 99.95% uptime guarantee for your website.  If they cannot meet that guarantee, they will offer to refund 5% of the monthly fee for every hour they can’t meet it.  If you do have any issues with your uptime, you can request your refund within 30 days of the downtime and receive your refund.  You want to double check WP Engine’s Service Level Agreement to get all the details and find out what restrictions apply.
Can I display the “Powered by WP Engine” with an affiliate link?
There are a couple of different ways you can display WP Engine on your website.  There is a widget you can use.  It takes a few minutes, and it will match your other widgets on your site.  If you’re a little more technically savvy, you can use the PHP functions.  It brings up a couple of options for HTML settings, and include your affiliate ID.  Everyone that visits your website will know who you’re affiliated with, and how your site is powered.
How can I change my billing information?
It’s simple and easy to change your billing information.  You will log onto the User Portal, and you should have “Owner” privileges.  You’ll then select “My Account”, then “Update Payment Info”.  It’s located right next to your card information.  From here, you can make your changes, click “Update”, and you’re set.
How does WP Engine detect and remove malware from a site?
WP Engine scans WordPress to seek out pre-existing malware.  If there is any malware detected, it is removed automatically and a notification email is sent to you.  Security is crucial to protecting websites, and WP Engine strives to enhance their security programs.  They use an in-house vulnerability scan to go through infrastructure, servers, databases, and applications.  WP Engine has contracts with SecTheory and Sucuri, two of the top tier internet security companies.  They work hard to protect all your information and prevent hackers from crashing domains.
What plugins are disallowed by WP Engine?
WordPress offers over 40,000 plugins, and WP Engine only rejects only a dozen or so plugins.  Caching plugins, like WP Super Cache, WP File Cache, W3 Total Cache, and WordFence are disallowed on WP Engine’s site.  They work with the other cache programs already used by WP Engine.  Backup plugins, like WP DB Backup, WP DB Manager, Backup WordPress, and VersionPress are disallowed because they run at inopportune times, and slow down the speed.  Server and MySQL Thrashing Programs, such as Broken Link Checker, MyReviewPlugin, Fuzzy SEO Booster, WP PostViews, and Tweet Bender cause a higher load on the servers. There are plugins that are banned.  These plugins include Dynamic Related Posts, SEO Auto Links & Related Posts, Yet Another Related Posts Plugin, Similar Posts, and Contextual Related Posts.  They are database intensive, so it’s better to ban them outright.
What plugins are curated?
    • Payment Checkout Solutions protects the customer’s information, and Stripe and Mijreh are two of the best payment checkout solutions.
    • For analytics, Google Analytics, Clicky, and KISSmetrics will track your customer’s behaviors to help them navigate through your site before they make a purchase.
    • For a shorter link, Pretty Link Pro, and Bit.ly are ideal for spreading URL’s out onto social media.
    • Content Delivery Networks (CDN) will cache your static content on your site.  For this, you want to use Photon, MaxCDN, or W3-Total Cache to enhance your caches and make your site faster.
    • For dynamic pricing, Gravity Forms allow you to set the prices for your products, and figure out any discounts you want to include.  It’s perfect for those who want to buy in bulk, and they can receive a nice little discount to boot.
    • When it comes to table rate shipping, WooCommerce, Cart-66, WP eCommerce are the top plugins for this feature.  You can define your shipping rates on certain factors to meet the needs of your customers.
How and when are WordPress core updates performed?
    • For functional updates, they are beta tested.  When the it passes the beta testing, an announcement is announced on the blog, and talks about the new features on the new version.  Estimates are provided to help with planning.  The engineers work on the beta version until it is tested against the system to see how they respond to the platform.  You can download the latest version using the 24/7 Live Chat as per request to get it before it’s released.
    • Security updates are provided, and they are done as quickly as possible.  A quick test run determines how it will respond to the security update, and then the platform is pushed out to the clients.  A notification is sent out to ensure outdated security programs are closed out properly.
    • The WP Engine Automatic Update Protection is autonomous, and it is an extra layer of management.  It loads the site and conducts tests to ensure everything is running correctly before the update is installed.  A backup is created if it passes the first test, and the automation will reload the site and retest to make sure the WordPress core is working properly.  If it doesn’t work correctly, your site is reverted to the WordPress version installed before the update.  You’ll get an email detailing what steps you can take to fix the problem.
How can I add new sites with different domain names in the WordPress Multisite?
Adding multiple sites to your main WordPress install is an excellent way to help drive traffic.  You will need to complete some steps before it is set up properly.  You want to add the new domain to the User Portal by going to the “Add Domain in User Portal”.  You will then need to create a site in the WordPress Multisite.  You will go to the “All Sites”, click “Add New”.  you will need to choose a site address, site title, and admin email for anyone you want to have access to your website.
How do I enable revisions that are already disabled?
When revisions are enabled, they can create performance issues.  If you want to want to enable them, you will need to go to the wp-config.php file.  From there you can choose to enable the revisions.
How can I change the multisite primary domain?
  • When you want to change the primary domain, you don’t need to dump the database. You can change each field to change your domain name. Here are the values you will need to change to change the domain name.
    • wp_options
    • wp_sitewp_sitemeta
    • wp_blogs
    • wp_#_options
  • The phpmyadmin should also be edited. When it’s all changed over, you want to mirror the current syntax of HTTP or the non-HTTP. You can then start to change the domain name, you will receive the define (DOMAIN_CURRENT_SITE’, mysite.wpengine.com), and you can replace that information with the new domain.
What is HTTPS and SSL/TLS?
    • If you’re planning on selling products through your website, you need to acquaint yourself with these phrases.  They provide security that protects customer’s information through cryptographic details.  Here are what the terms mean, and what they do for your website.
    • Hypertext Transfer Protocol Secure or HTTPS is a protocol that provides secure communication through the internet.  Outsiders can’t see visitor information they send and receive online.  To work properly, HTTPS uses secure connections with SSL/TLS protocols that will authenticate web servers.  It encrypts the messages between the browsers and web servers.
    • Transport Layer Security or TLS is the cryptographic protocol that provides the secure communication.  It secures the communication for website visitors, and offers plenty of benefits.  It authenticates identities, provides privacy, and data integrity for every visitor.
    • Secure Sockets Layer or SSL is the precursor to the TLS system.  The name changed because the SSL 3.0 system was not compatible with the upgrade.  Instead of changing the whole system, it was easier to rename it to TLS.

History of WP Engine Infographic

It helps to get a visual of the history of companies to understand where they came from and where they’re going. Below we’ve highlighted the most important events in the history of WP Engine:

history of wp engine

 

WP Engine News and Updates

A high quality web hosting company is always updating their offerings and quality. This is a software business, and things move fast. You should be expecting new technology every few months and either lower pricing or better features for your dollar. Let’s check out what WP Engine has been up to recently

Jan 4, 2018: Huge $250 million WP Engine Funding Announcement

WP Engine was originally a bootstrapped company, but have now grown to the point where funding and cash infusions can help them mature and compete with the big dogs.

This is a huge milestone achievement for WP Engine. $250 million is a huge amount of money, and is Uber funding status. This shows the strength of the WordPress ecosystem and specifically the power of the WordPress hosting niche.

They also announced the “company’s achievement of more than $100 million in annual recurring revenue with over 75,000 customers globally, up 30 percent year-over-year.” This is a very strong signal that the company is super strong and healthy.

What this means for you is that if you’re deciding between WP Engine and other hosting companies, it’s worth comparing financials of the companies. A poorly run hosting company may go bankrupt and leave your sites in limbo, or make the transition very painful. Don’t underestimate the risk of a company that may shut down or sell to a larger company.

Congrats to WP Engine on this huge announcement!