What is JaguarPC Hosting?
JaguarPC is a privately-owned Colorado-based hosting company founded in 1998. They offer a variety of shared, cloud, and VPS hosting plans for a variety of business needs. JaguarPC has servers in Colorado Springs, Atlanta, Chicago, Dallas, New York, and the U.K. Over the course of the mid-to-late 2000s, JaguarPC acquired a number of smaller hosting companies such as Hostingzoom, Wowvps, and Devpond.
How good is JaguarPC Hosting?
JaguarPC has shown consistent and impressive growth year after year since their inception. Making frequent investments in their network and hardware, they've come pretty close to matching their 100% uptime guarantee. But while their shared hosting plans are, for the most part, competitively priced, some users may find that other companies provide more features for the dollar value.
Our Official JaguarPC Hosting Review
If hosting with a smaller, private company is important to you, than JaguarPC ranks among the best on the market. With nearly two decades of hosting experience, they're no newbies. And furthermore, their service level agreement includes 10x compensation for every hour of downtime that your site experiences. That said, if you want to compare features like disk space, email storage, and domains dollar-for-dollar, JaguarPC falls short of other hosts.
Best Features of JaguarPC Hosting
JaguarPC sits squarely on the bell curve in many departments, but they have several perks worth mentioning, as well as some places where they truly shine.
Support for Windows and Linux
Unless you are fiercely loyal to one operating system over the other, this likely makes little difference to you. But the fact that JaguarPC offers both options shows tech-savvy and investment in equipment.
100 Percent Uptime Guarantee
JaguarPC offers what may just be the best uptime guarantee in the whole web hosting industry. For every hour of downtime that your website experiences, JaguarPC will refund you 10x the cost of that hour. And with such expensive stakes at risk, JaguarPC does a great job of making sure they don't often have to fork over these refunds. JaguarPC has averaged 99.98% uptime for the last few years, putting them among some of the most reliable webhosting companies in the industry, like Dreamhost, A2 Hosting, and SiteGround.
Six Data Centers, Five in the U.S.
JaguarPC has multiple data centers: five in the United States and one in the U.K. This gives businesses the option of hosting their website on a server within their region, something potentially beneficial for businesses that primarily serve local customers. It also demonstrates that the JaguarPC network infrastructure is expansive – something that typically bodes well for page load speed.
Live Chat + Phone Support + Extensive User Help Forums
JaguarPC has dedicated significant resources to building out their customer support. Not only do customers have 24/7 access to live chat, phone support, and email ticketing, but there are also active user forums and self-help tutorials available. This means that the most common issues that their customers encounter are clearly indexed and searchable, saving you from even having to through the hassle of reaching out to customer support. Furthermore, most of their customers report being pleased with the level of support that they are offered and the speed with which their problems are solved.
Great Freebies and Few Upsells
Even the basic JaguarPC plans include free daily backups, use of an SSL, transfers, site builder, spam filter, password protector, and DNS management. That's a pretty extensive list, and it makes for a clean and breezy check out process that doesn't bludgeon you with upsells.
Downsides of JaguarPC Hosting
Numberswise, Not the Greatest Bang for your Buck
While JaguarPC offers a great service and a compelling uptime guarantee, their package isn't particularly competitive if you were to break down their services dollar-by-dollar, feature-by-feature. Hosting giants like HostGator and GoDaddy offer the same specs plus more freebies for cheaper. Compared with other smaller players, stand outs like SiteGround and A2 Hosting outshine them in the customer service or speed departments. If you're really concerned with stretching your money as far as it will go in regards to specific feature sets, JaguarPC may just fall short.
Strict Cancellation Policy
While it is understandable, JaguarPC does not offer the most sympathetic cancellation policy. After the expiration of the standard 30-day money back guarantee, understand that you won't be getting much cash back for cancellation. They won’t refund you for extra service charges such as domain name registration, only refunding you for hosting fees. They don’t refund anything before the cancellation date – which means they will not prorate your refund. You’ll find the cancellation form within the cPanel and the dashboard of your administrator’s account.
JaguarPC offers what is probably the best service level agreement in the hosting industry for uptime. Furthermore, they are reliable, friendly, moderately priced, and offer a clear path to scale up your hosting plan. These are all excellent reasons to host your site with JaguarPC. However, JaguarPC is easily overshadowed when evaluated side-by-side with some other big players. It's hard to get quite as jazzed about uptime refunds as you could about lightning fast speeds or incredible customer service. And if it's all about the dollar value of their services, then corporate hosts will win every time. But JaguarPC is a solid and reliable host that we would happily recommend – if their packages offer everything you need at a price you're happy to pay, then we have a feeling you'll be pleased with their services.
JaguarPC Questions and Answers
1. When Did the Company Start?
Greg Landis wanted to create a company that offered Internet service provider and Web hosting services that stood out from the others for one reason: exceptional service and support. In 1998, Jaguar PC was born, and quickly grew from a one-man operation to a leading provider, hosting more than 300,000 domains. They moved the company from Houston to Colorado Springs in 2010, where the company is now headquartered.
2. What About the Data Centers?
JaguarPC offers four different data centers, all of which offer the highest level of quality and technology. The three U.S.-based data center, in Atlanta, Denver, and Houston, offer enterprise cages, Row1-2 JPC, neat cabling, and and extra pdu’s and switches from the old cage. The facilities are secured with 24/7 video monitoring and armed security, and can only be entered with security clearance that includes proximity cards and biometric hand scanners in Atlanta and biometric hand access in Houston. The facilities are well-maintained with advanced cooling and power sources, and access to more than 100 carriers.
In the United Kingdom data center, JaguarPC provides a functional and reliable colocation data center, with space for single servers and full cabinets alike. The Tier 3 data center ensures a 99.982 percent uptime with 24/7 active security and an on-site substation.
3. How is the Jaguar PC Customer Service?
JaguarPC offers their customers a number of different ways to reach the company, from active social media accounts on Facebook and Twitter where they interact with customers and share information on any possible situations the customers might experience. They have a blog that offers pointers that you’ll need to know when selecting a Web hosting company, along with details about the company and some of its programs and services. On the community forum, customers can discuss with others and seek out information about their situations, and a live network status page talks about any downtime issues. A knowledge base includes articles about many of the most common problems customers encounter.
Technical support is available 24/7, with phone support in both the U.S. and Canada, as well as international customers, as well as live chat and a ticket system.
While they pride themselves on excellent support, though, many customers have found that they don’t quite get the response time they are hoping for from JaguarPC, with some customers noting that it took between 15 and 25 hours for their tickets to get a response. When your business relies on your Web site being up and running, experiencing a downtime like that can be detrimental to your bottom line.
Some customers have reported outstanding customer service, getting their site back up and running in minutes, while others have noted that their sites were down for hours without any response.
4. What Kinds of Shared Plans Does Jaguar PC Offer?
JaguarPC offers a variety of hosting plans. The cPanel shared hosting includes one-click installs for a variety of apps, like WordPress, Joomla, Drupal, Ruby on Rails, Python PHP5 and Coppermine. They have three different shared plans, all with managed service.
- Private hosting ($3.97/month for a 36-month contract): 35 GB of SSD space, 100 GB of bandwidth, 25 total MySQL databases, e-mail and FTP accounts combined.
- Web hosting ($6.97/month for a 36-month contract): 75 GB of SSD disk space, 1000 GB of bandwidth and data transfer, and 100 total combined MySQL databases, e-mail, and FTP accounts. This plan includes 100 parked domains, daily backups, secure SSL access, RV Sitebuilder and Softaculous. You also get CloudFlare, an SSL certificate, LiteSpeed, and Spam Expert. Setup is free with this account.
- Business hosting ($24.94/month for a 36-month contract): 125 GB of SSD storage, 5,000 GB of bandwidth, and unlimited MySQL databases, e-mail and FTP accounts, and parked domains. Servers are semi-dedicated, and include LiteSpeed, along with all of the benefits of the Web hosting plan. You get a dedicated IP address, premuim RapidSSL, free setup, and one included domain name registration.
5. Does JaguarPC Support Dedicated Servers?
Dedicated JaguarPC servers offer a 99.999 percent uptime with a 10x service-level agreement They offer four different plans, all of which ome with root access, 10 Mbps unmetered bandwidth, remote reboot, unlimited outbound traffic. There is a platform for developing Web site and applications, and you have the ability to implement custom kernels.
- Intel Xeon E3-1230v2 (starts at $127/month): 4x Cores 8 GB DDR3 RAM, 2×500 GB hard drive.
- Intel Xeon E3-1230v5 (starts at $167/month): 8 MB cache with 4x Cores, 16 GB ECC RAM, 2x 1 TB hard drive.
- Intel Xeon E5-2620v3 (starts at $227/month): 15 MB cache with 6x Cores, 32 GB ECC RAM, 1x 512 GB SSD and 1x 1 TB SATA hard drive.
- 2x Intel E5-2620v3 (starts at $267/month): 15 MB cache with 6x Cores, 32 GB ECC RAM, 1x 512 GB SSD and 1x 1 TB Sata hard drive.
6. Does JaguarPC Offer Reseller Hosting?
Resellers of JaguarPC appreciate the many solutions the company provides for their customer.
There are four different plans for resellers in the U.S. and the U.K., with both plans offering a variety of unlimited features, like bandwidth, resold account, e-mail addresses, databases, and FTP accounts. All resellers also get the following benefits:
- Overselling is enabled
- Custom nameservers
- CloudLinux and Litespeed
- Rapid SSL for free
- Domain for life
- Migration for up to 25 accounts
- Master, domain and SSL reseller accounts
- R1Soft Daily Backups
The biggest different in the account levels is that the highest level reseller accounts in both the U.S. and the U.K., for example, gets a 20 percent discount on reselling VPS and dedicated servers.
In the U.S., RZ1 is $11.21/month when you pre-pay for three years; RZ2 costs $14.96/month for a three-year prepaid plan; RZ3 is $22.46/month with a three-year prepaid plan, and RZ4 costs $29.96 per month when you pre-pay for three years.
7. Does JaguarPC Offer VPS Hosting?
VPS hosting at JaguarPC includes support for Windows, CentOS, Debian, Suse, and Fedora ore on four different fully-managed plans.
- 1 ($27/month on a 12-month prepaid plan): 30 GB disk space, 1.5 GB RAM, 2 cores, 10 TB of bandwidth, with no setup fee.
- 2 ($47/month on a 12-month prepaid plan): 60 GB disk space, 3 GB RAM, 2 cores, 15 TB, with no setup fee.
- 3 ($67/month on a 12-month prepaid plan): 90 GB disk space, 4 GB RAM, 3 cores, 20 TB bandwidth and no setup fee.
- 4 ($97/month on a 12-month prepaid plan): 120 GB disk space, 6 GB RAM, 4 cores, 25 TB bandwidth, and no setup fee.
These plans include unlimited domains, e-mail, MySQL databases and FTP accounts, and inbound bandwidth. Additionally, customers get CloudFlare, two custom IPs, root and admin access on a remote desktop, daily backups, and a control panel — chose from cPanel, WHM, or Plesk.
8. I’m interested in Cloud hosting — can I find that at JaguarPC?
JaguarPC offers nine different Cloud hosting plans, with the smallest starting at $32/month and offering 2 cores, 20 GB disk space, 1 GB memory, 5 TH bandwidth, 1 VE and 2 IP addresses. . Cloud 9, on the other hand provides 12 cores, 370 GB disk space, 16 GB memory, 30 TB bandwidth, 8 VE, and 8 IP addresses.
9. How is Their Uptime?
In most hosting companies across the industry, 99.9 percent uptime is guaranteed, which means that in any given month, your site is down for a little less than 45 minutes. Because of this, there are quite a few companies that, if they guarantee an uptime, will stick with that percentage; as much as we’d love to know that our Web sites never, ever go down, that isn’t always a reality with technology. However, JaguarPC offers several different guarantees, noting in some place on their Web site that they offer a 99.999 percent guarantee while the terms of service lists a guarantee of 100 percent network uptime, which means that all of the routers, switches and cabling will be functioning 24/7, unless there is scheduled maintenance. Their service-level agreement notes that the 100 percent uptime does not include software on your server, hardware failure, services, or daemons.
If the network is down, the customers will be credited 1,000 percent of the downtime. This means that if the network is down for one hour, you’ll get a credit for ten hours of downtime. Your monthly payment will be divided by the number of days in the month and 24 hours in a day to give you an accurate credit. To receive the credit, you must submit a ticket within seven days, including the ticket number from the original issue being reported in the request.
10. Does JaguarPC offer a money-back guarantee?
If you’re a shared hosting customer with JaguarPC, you’re eligible for a 45-day money-back guarantee. This isn’t the longest in the industry, but definitely surpasses the 30-day guarantee offered by many other companies. As is standard, though, the guarantee includes only the hosting fees, not the costs for setup, licenses, domain registrations, or other add-ons. You’re also not eligible for colocation or dedicated servers, either.
11. Can they help with moving my Web site?
Many customers rave about the service they’ve received in moving their sites from one host to JaguarPC, noting that the company made their transition seamless, even when the sites weren’t controlled with cPanel. This is great news, because many hosting companies will only help you if you’re moving one cPanel site to another. Migration isn’t free on all of the plans, but is included in the VPS and Cloud hosting plans, as well as in in some of the shared and dedicated server plans.
12. Does JaguarPC Have Good Page Load Speeds?
JaguarPC doesn’t make any claims of “blazing” fast speeds, like many other hosting companies,m but the SSD servers and CloudFlare integration, as well as many other components, help to speed your page load speeds up quite a bit, and, unlike other companies, JaguarPC is very reliable and consistent in maintaining these solid speeds. With so many Web visitors expecting instantly loading Web sites, ensuring that your loads quickly is key to your online success.
13. What Sets JaguarPC Apart From the Competition?
JaguarPC has a solid array of managed plans, and doesn’t charge an arm and a leg, unlike may other companies offering managed plans. They provide a clear path for upgrading your plan as your Web site grows, and offer consistently reliable support at each level. Plans include a wide variety of features, and the company, even after nearly 20 years, is still run and operated by the same person who started it — that kind of longevity and passion is rare these days.
14. What are the Cons of Hosting with JaguarPC?
There are few perfect hosting companies — negative reviews can often far outweigh positive reviews in many different industries. That being said, the negative reviews of JaguarPC often revolve around the response time of their customer support.
They don’t have much consistency in promoting their uptimes, listing different percentages in several place on their Web site, as well.
What are the Pros of Hosting with Jaguar PC?
Hosting with JaguarPC will open the doors to a company that guarantees an unheard-of uptime percentage, and backs it up with an extremely generous guarantee. The company puts client satisfaction as a priority, also providing a 45-day money-back guarantee.
They offer instant setup, Website migration help, and customer support at all levels to make sure your site gets up quickly, and stays up consistently.
- Support for Windows and Linux Hosting
- 100% Uptime Guarantee
- Extensive Support Resources
- Inclusive Packages
- Strict Cancellation Policy
- Not the Most Competitive Value
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