Eboundhost Hosting Reviews

How Good is eBoundHost Hosting?

eBoundHost promises to provide clients with friendly customer service and fast speeds with three core services: Web hosting, virtual private services, and dedicated servers. They’ve been in business since 2000 with the primary goal of reliable uptime for critical Web services. eBoundHost offers “extraordinary support” for cloud VPS for a monthly fee of $50, with other packages ranging from $25 to $125 month.

Eboundhost Reviews
3.4 Reviewer
0.5 Users (1 vote)
Pros
  1. Screaming fast
  2. Free server management and monitoring
  3. Uptime guarantee
Cons
  1. Slow customer service response times
  2. No search engine optimizations
  3. No programming or Web design support
Summary
eBoundHost targets their business around the central goal of providing users with a 100 percent uptime guarantee, reliable customer and technical support and neutral hosting. Video surveillance and electronic motion sensors are part of an in-depth security plan. With U.S.-based support, three server options, unlimited Web and business hosting, VPS and Magento Cloud.
Support3
Speed4
Features3.5
Value3
Transparency3.5
What people say... 1 Leave your rating
Lies about 24/7 Support!!!
eBound Host lies about their 24/7 support. During the day they do have technicians that are available at night via the email or phone. However, at night, they just have a foreigner that can barely speak english telling you, "someone will answer your ticket as soon as possible." and they are not available via phone mysteriously. Out of the dozen times I have requested support at night (even extremely serious issues such as the site being down), they will NEVER RESPOND until normal business hours the next day. If you actually want 24/7 support, eboundhost is NOT THE COMPANY FOR YOU!!! I have never dealt with a host so dishonest.
August 8, 2017, 5:56 am
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Our Official eBoundHost Hosting Review

eBoundHost prides itself on being one of the original hosting providers, concentrating their business on two key elements: quality customer service and three essential services. With two data centers, they are looking to provide businesses and individuals with affordable, blazing fast Web site hosting. Customers rave about their speed, support, and knowledge about the industry.

Best Features of eBound Host Hosting

eBound Host has been working to stay on top of technology, by both introducing new and updating current products to watching trends and timing to meet the needs of their customers.

So Many Options

Whether you’re looking for hosting for one small Web site or an unlimited quantity, if you want to improve your Magento store with high-speed managed and dedicated servers or clusters, or are worried about your domain name or SSL certification, eBoundHost can help.

Fair Prices

eBoundHost offers a wide variety of packages to support most budgets. Cloud VPS packages range from $25 to $125 monthly, with more features that grow as your Web site grows. The most basic plan, for smaller, lower-traffic Web sites, offers 1 CPU, 1.5 GB RAM, 50 GB of storage and 2 TB transfer. Classic hosting, for one Web site, costs only $1 per month and offers the same top-notch support and uptime guarantee as the more expensive packages. Their pricing and packages are all clearly spelled out on their Web site.

U.S.-Based Support and Data Centers

eBoundHost’s business headquarters and data centers are located in Chicago. They offer “extraordinary support” with 24/7 tech support and ticket systems. They guarantee that a real person will answer each of your phone calls, work to resolve your situation within 30 minutes, and will follow your issue through to complete satisfaction.

Downsides of eBoundHost Hosting

Like any other business, eBoundHost runs into some cases where they don’t come out on top. While most customers have ranked them well for their uptime and their features, quite a few have expressed dissatisfaction with the support and value offered by eBoundHost.

Slower Response Time

Most customers have reported some level of dissatisfaction with eBoundHost’s customer service. Although they guarantee a response in fewer than 30 minutes, some customers have reported waiting upwards of two hours. When your Web site is down, silence is never golden; most customers have said that eBoundHost typically replied to them after their problem was solved, to tell them that their Web sites were up again and working well.

Intermittent Outages

Some customers have experienced intermittent outages that lasted for a few minutes at a time, often preventing the email program from accessing the server. Other outages have required repair, and unfortunately, these customers didn’t necessarily get a reliable response about the cause or solution to the problem, leaving these eBoundHost customers to find a response for their own clients.

Passing on Plesk

Several customers have mentioned that Plesk, the site management system is not user-friendly and takes customers far too much time to find the responses they were seeking. Others have reported being told that the Plesk servers are insecure and unmanagable. eBoundHost recommends that these customers switch to a Cpanel server to provide better service for their sites.

No Self-Help Options

The eBoundHost site is chock-full of information about the company, the products, and services, and publishes a blog that stays on top of the latest in technology, but doesn’t offer any self-help sections or details to help you troubleshoot or solve problems on your own.

Bottom Line:

eBoundHost is not the cheapest option on the market but is also very far from the most expensive providers. They are targeting individuals and businesses with some level of experience and knowledge. Yes, they will help you get started and will respond to tickets and calls, but as far as Web design, search engine optimization and programming needs, you’ll have to find a specialist. They note that they are engineers working to give you the fastest possible speeds. Overall, customers are very satisfied with the products, with many years of maintaining their accounts with eBoundHost. Their engineers might not be the best communicators, but they are experienced and responsive, working to fix problems before customers even know they exist.